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Virtual address

Registered office address service for UK companies.

A registered office address service gives your company a real UK address for Companies House. We also provide a director service address and statutory mail handling.

Your home address shouldn't appear on Companies House. Use one of our nine UK office addresses as your registered office and director service address: for privacy, credibility, and full compliance.

Direct answer

A registered office address is the official address for a UK company and appears on the Companies House public register. It is where official written communication is sent. A director service address is different: it is the public correspondence address for an individual director or PSC. RR Accountants provides registered office, director service address, and statutory mail handling from real UK office locations. The address must be a physical address in the same part of the UK as the company (England and Wales, Scotland or Northern Ireland), and post sent there must reach someone who can act on it. A Royal Mail PO Box cannot be used.

Reviewed by Iftikhar ur Rashid, FCCA. General information, not personal tax advice.

Who needs a virtual address

Is this for you?

  • Directors who don't want their home address on Companies House
  • Companies wanting a credible UK business address for clients and suppliers
  • Online businesses needing a registered office for postal correspondence
  • Limited companies operating from a residential property
  • Directors who travel frequently or work from multiple locations
  • Companies that want statutory mail handled inside the same compliance workflow as accounts and tax
What we do

What's included.

  • Registered office address

    Your company's official Companies House address at one of our nine UK offices.

  • Director service address

    Personal service address for directors and PSCs: protects home address.

  • Mail handling

    Statutory mail (HMRC, Companies House, courts) opened, scanned, and forwarded to you within 1 working day.

  • Forwarding & scanning

    Choose digital-only (email scan), physical forward, or hold-for-collection.

  • Companies House updates

    We file the change of registered office and director service address with Companies House.

  • Nine UK locations

    Choose from RR's physical UK office network: switch at any time.

  • Compliance Vault™ record

    Statutory mail and address-change confirmations stored in the client evidence trail.

How Compliance Vault™ applies

The system that turns this service into a year-round process.

Evidence Pack stores every piece of statutory mail received at the registered office. Deadline Lock tracks any time-sensitive HMRC or Companies House correspondence and notifies you immediately.

Read more about Compliance Vault™
Service standards

Documented in your engagement letter. Reviewed annually.

  • WhatsApp typically under 30 min
  • Email within 1 working day
  • Monthly close by the 7th
  • Phone manned reception, typically within 10 min
How it works

Three steps. No back-and-forth.

  1. Step 01: 30-minute call

    We confirm fit and walk through how this service would work for your business.

  2. Step 02: Engagement and onboarding

    Engagement letter, Direct Debit, and Compliance Vault™ setup, typically within 24 hours.

  3. Step 03: Year-round delivery

    Monthly numbers, tracked deadlines, advisory raised, and an Annual Compliance Review every 12 months.

Annual Compliance Review

Every client. Every year.

Every RR client is reviewed annually to keep engagement terms, KYC records, service scope, and payment arrangements current. It is the mechanism that turns virtual address from a filing task into a maintained standard.

Read more about the Annual Compliance Review
  • Letter of Engagement

  • KYC / AML records

  • Service scope

  • Payment arrangement

Fee

Virtual address fees depend on office choice, mail-handling needs, and whether it is bundled with compliance.

A specific fee is agreed in writing after your 30-minute call. No hourly billing. No surprise charges. No add-on tiers.

Why RR Accountants

What you get from us that you don't get elsewhere.

  • Real UK offices, not a mailbox

    Your registered office is at a real RR office, not a mail-forwarding farm.

  • Same-day statutory mail

    HMRC and Companies House mail is opened, scanned, and emailed to you within 1 working day. Time-sensitive items flagged.

  • Switch locations freely

    Need a London address one year, Manchester the next? Change with one form. We handle Companies House.

  • Bundles with compliance

    If you're a full RR client, virtual address is often included. We don't double-charge for what should come with the service.

Frequently asked

Registered office address service for UK companies: common questions.

  • What is a registered office address service?

    It is a service that provides a real UK address you can register with Companies House as your company's registered office. Post sent there is received, and statutory mail from HMRC and Companies House is passed to you. The address must be in the same part of the UK as the company, and a PO Box is not allowed.

  • What is a director service address?

    A director service address is the address shown on the public Companies House register for an individual director, instead of their home address. It must be a physical address where documents can be delivered. Companies House still holds your home address but does not show it publicly, unless you also use it as your service address or registered office.

  • Can I use any address as my registered office?

    Your registered office must be an appropriate address where documents can be delivered and acknowledged. It must be in the same part of the UK where the company is registered. Most directors do not want a home address publicly listed at Companies House, so they use an accountant or registered office provider instead.

  • What's the difference between registered office and director service address?

    The registered office is the company's official address. The director service address is each individual director's personal address on Companies House and PSC records. Both can be different from your home address. Both can be the same virtual address, but they're separate legal records.

  • How quickly will I receive my statutory mail?

    Statutory mail (HMRC, Companies House, court) is opened, scanned, and emailed to you within 1 working day of receipt. Time-sensitive items (HMRC enquiry letters, court orders) are flagged for same-day attention. Non-statutory mail is forwarded or held per your preference.

  • What's the difference between this and a mailbox service?

    Mailbox services typically don't accept statutory mail (HMRC, Companies House require a real address with a real person). They're also not appropriate as a Companies House registered office. Our service is operated from real UK offices with proper statutory-mail handling, fully compliant.

  • Can I switch which office I use?

    Yes. You can switch between RR office addresses with one form. We file the change of registered office with Companies House within 24 hours. There is no switching fee.

  • What counts as a valid registered office address?

    It must be a physical address in the UK, in the same country the company is registered in, for example a company registered in Scotland needs a registered office in Scotland. It must also be appropriate: someone acting for the company is made aware of post delivered there, and the sender can get confirmation of delivery. You can no longer use a Royal Mail PO Box or a similar service as a registered office. A company that does not meet these rules can be struck off the register.

  • How do I change my registered office address at Companies House?

    You change it online with Companies House using your company authentication code, and the new address must be in the same part of the UK as the company. You must tell Companies House within 14 days of the change taking place, and the address does not officially change until Companies House has registered it. Previous registered office addresses stay on the public register. If your registered office is with RR, we file the change for you.

  • Do I need to register my company address with Royal Mail?

    No. A company's address is registered with Companies House, not Royal Mail. What matters is that the registered office is a real UK address where post reaches someone who can deal with it. A Royal Mail PO Box is not allowed as a registered office.

  • Is the registered office the postal address Companies House uses?

    Yes. The registered office is where official written communication is sent, including letters from Companies House, such as an authentication code the first time you use its online filing service. You must also give Companies House an email address, which is not published on the public register.

  • Can I use my home address as my registered office address?

    You can, but the registered office is published on the public Companies House register, and Companies House cannot remove a home address once it has been used as a registered office. Check your mortgage or tenancy allows business use too. If you want to keep your home address private, use an accountant's address or a registered office service instead, with their permission.

Fit check

Before you book, check whether this is the right type of firm for you.

Good fit

  • You want compliance handled before deadlines become urgent.
  • You want advice based on clean records, not January guesswork.
  • You value published response standards and a named accountant.

Not the right fit

  • You want the cheapest filing-only option.
  • You want grey-area schemes or aggressive tax positions.
  • You regularly send records late and still expect rush filing.

Book a 30-minute call.

We'll confirm whether we're a fit, and if we are, we'll tell you exactly what virtual address would look like for your business.